What We Do Matters

Azendian Solutions is an Artificial Intelligence, data science solutions and operations technology specialist, contributing to smart city solutions with a current focus on Education and the Built Environment. We also have a thriving data science consulting and system integration practice. We are expanding into new markets and domains. 

If you enjoy working for a visionary in a fast, dynamic environment and have what it takes to succeed, join us in our transformation and growth story.

The Role

The Operations Manager will be responsible to manage our Solution Support Team.  He/she will continue improving the infrastructure and organisation for the Operations and Maintenance team to help support our clients after the implementation of their solution effectively.

Job Responsibilities

  • Lead a team of Solution Support Team to provide day-to-day application support services to clients.  
  • Continuously improve and maintain SOP and templates on application support services.
  • Resolve escalated all support and service requests in an accurate and timely manner within the Service Level Agreements (SLA) to ensure impact is mitigated.
  • Classify change requests according to business guidelines and SLA.
  • Manage service request system and ensure comprehensive database of queries and resolutions is kept up to date.
  • Define action and work plans to address any support and service requests related issues.
  • Identify potential project risks and its implication to the Team and to recommend mitigating measures to manage the risks.
  • Communicate and negotiate with stakeholders and external parties on application support related matters.
  • Lead and provide guidance and mentoring to the project team members.

Job Requirements:

  • Minimum Bachelor’s Degree in Computer Science, Information Technology or equivalent. 
  • Possess minimum three or more years of relevant experience managing a team of at least 5 staff in providing operations and maintenance support to Clients.
  • Familiar with the process of Helpdesk Support, Call Logging, Issue Resolution and Service Availability Reporting.
  • Knowledge and relevant experience in providing maintenance and support for Data Warehousing / AI related solutions.
  • Experience in managing in Government IT projects will be added advantageous.
  • Experience in managing project team and vendors.
  • Strong analytical and problem-solving skills, combined with the ability to provide quick resolution to problems
  • Strong customer orientation and relationship management experience.
  • A self-starter with an analytical approach to problem solving.
  • A client-centric, outcome and quality focussed leader.
Job Types: Full Time
Job Locations: Singapore

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